Symphony announced as preferred supplier for LawNet members

We’re delighted to have been chosen by LawNet as its new preferred supplier for its members. LawNet is a leading law firm network where independent firms can access big firm benefits like collective purchasing, shared knowledge and best practice.

We’re proud to be able to introduce Client Sense to its members.

How does Client Sense work?

Once installed on your server, Client Sense will track the recency and frequency of emails and meeting connections between your firm and external organisations or contacts by synchronising your exchange or 365 communication platform. Intelligent enough to dismiss internal communications, Client Sense does the rest and within hours you will be accruing real time data analytics.

Unlike a CRM system, Client Sense requires no data input from you, or your partners and provides your firm with meaningful, and accurate analytical results.

Key benefits for LawNet members and professional services firms

• Installed in just a few hours and instantly working behind the scenes.
• No data to input.
• Weakening client communications are easy to spot so you can retain your existing client relationships.
• Easy to handover a retiring or leaving partner’s key accounts. You will see which other key employees already have a relationship with the client.
• For unresponsive clients and where your key client contact may have left, Client Sense has a connection to LinkedIn profiles so you can spot if this person has moved and to where. Maybe even creating another opportunity for your firm.
• Instant graphical analysis on which departments internally are communicating with clients for easy to spot cross sell opportunities.
• Your marketing department can sort, query and export the contact data for external marketing campaigns.
• Cross referencing inbound enquiries and marketing responses makes it easy to see if your firm has spoken to this prospect before and whom had the relationship previously.
• A traffic light system allows you to decide on acceptable time parameters for your email communications and you can easily spot who you need to re-engage with and when.
• An easy way to remain engaged with referrers so their enthusiasm and commitment to your firm does not waver.

Win and retain clients with LawNet and Client Sense

LawNet’s goal is to help law firms reduce costs, improve services and efficiency, win and retain clients - and ultimately increase profitability and earnings.

Our data driven relationship intelligence solution, Client Sense, can certainly help LawNet’s members and all professional services firms by providing the visibility they need to manage protect and grow the relationships that drive revenue.

If you would like to see a demonstration of the Client Sense benefits or would like to ask any questions please contact Elaine Perrins elaine.perrins@whysymphony.com or call her direct line 01526 834718.